RETURN POLICY
We want to ensure you are 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase within 30 days of the date of purchase or the product is dead on arrival (DOA), you can return it to us. Please see below for excluded items and more details.
- To initiate a return or warranty repair, you MUST have an RMA (Return Merchandise Authorization) number. We will issue you an RMA number and it is a requirement prior to shipping, so be sure to write it on the outside of the shipping box or on a separate label, not on the actual product package, to help keep the packaging in new condition.
- You must contact us within 30 days via email at support@elzetta.com to take advantage of our 30-Day Return Guarantee. This guarantee is on all products except for custom engraved products. These are non-refundable but are repairable under warranty.
- Returned merchandise must be in new resalable condition with original packaging, manuals, and materials. Return shipping is the responsibility of the customer. We can issue a return label as a convenience and in this case, the shipping cost will be deducted from the refund. There is no restocking fee for all items received in new condition (restocking fees up to 50% may apply if merchandise received is damaged and will be documented with pictures), less the initial shipping charges. No fully refundable returns will be accepted after 30 days.
- We will issue a return label and cover inbound and outbound shipping for DOA items only that fall within the 30-day guarantee period. Please contact us at support@elzetta.com for an RMA and return label.
- For your protection, returns must be insured. You may use USPS, but we prefer and recommend returned goods to be sent via UPS or FEDEX. We highly recommend adding additional insurance for your item. We are not responsible for lost or damaged return shipments.
- Please print out a copy of your order and/or write your order number along with your name, address, and phone number on a piece of paper and include it inside the shipping container.
- Products ordered in error can be returned or exchanged with the understanding that shipping costs are the responsibility of the customer. Items ordered in error that are returned will be credited back less the initial shipping costs if no exchange is being made. No fully refundable returns will be accepted after 30 days.
- Item(s) sent back under false pretenses will not receive a credit and the item will need to be shipped back at the customers’ expense. False pretenses include (but are not limited to):
- Returning an item that was purchased before a sale period and purchasing that item again during the sale period to receive it at a lower price.
- Returning an item that was purchased before the release of an upgraded model to receive the upgraded model as a replacement.
- Returning an item that has been damaged under the pretense that the item was factory defective
Damaged & Defective Items
All items damaged or defective from the initial shipment must be reported to us within 30 days of receiving the merchandise. Items reported must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is damaged or defective. If the item is found to be damaged or defective by our technicians, you will be sent a new item immediately. Only after this evaluation process will any credits be given or new items sent. Important Note: Any products found to be defective after 30 days from the purchase date will be treated as products covered under warranty.
Missing Items
Customers need to verify the receipt of all items at the time their order is received. Any missing or damaged items must be reported to orders@elzetta.com within 30 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled.
Order Cancellations
When an order is placed, it is the customer’s responsibility to contact us immediately by email to cancel at orders@elzetta.com All orders are processed as quickly as possible during business hours and once shipped; the order cannot be canceled, rerouted nor stopped.
Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible. The customer is responsible for the return postage of the item(s) and are required to contact us for an RMA number before you return the items.
Shipments
Orders typically ship within 24-72 hours after the order has been received. Items that are not in stock will be shipped immediately once in stock. Orders placed on a Saturday or Sunday will be processed on the following business day. We work diligently in the attempt to get your order processed in a timely manner. All domestic orders of $149 dollars or greater will be shipped free of charge to the purchaser. Most orders will be shipped via UPS within the Contiguous U.S. unless otherwise stated shipped via USPS Priority Mail. If you cannot get USPS to deliver at your residence and need the order shipped specifically UPS please indicate this in the comment section of your order or contact our staff at orders@elzetta.com. Please note that UPS will not deliver to P.O. Boxes, APO’s, or FPO’s.