(See maintenance procedures below for suggested care and maintenance for your light.)
Q: My light doesn’t seem to be as bright as it was when I bought it. Can I send the light in and have it tested?
A: Yes. However, you will be required to pay inbound shipping per our returns policy. Please note that slight performance degradation is extremely rare and is impossible to determine without proper equipment. We recommend following our maintenance procedures at the bottom of this page first to try to resolve the problem.
Q: Something is wrong with my light, and I think it may be part X, Y, or Z. Can I send just this part in for Warranty Repair?
A: While we appreciate the effort to diagnose problems, we do require the entire light for inspection such that our techs have all parts potentially responsible for improper operation and replace/repair as needed. We will very likely ask you, via email, for a description of the problem and perhaps a video prior to authorizing the return. Please review our Warranty statement and return procedure prior to contacting us.
Q: My tailcap does not function correctly. Can I send it in for repair?
A: Yes you can. We would prefer the whole light to inspect, but if that is impossible for you, our technicians will be happy to diagnosis any issues and repair/replace items as needed.
Be forewarned, however, because oftentimes problems are not caused by what they seem to be caused by and it can turn out to be something simple, like maintenance, or something unexpected, like a component in the head. If we inspect your tailcap and find that it works perfectly, we would need you to send in the rest of the light anyway for further inspection. This would cost more in shipping and increase the time needed to fix and send back to you. Please see our return procedure as the customer is responsible for inbound shipping charges.
Q: What kind of silicone dielectric grease do you recommend?
A: We use and recommend Molykote 55 or Super Lube anti-corrosion grease.
Recommended Maintenance Procedures
At Elzetta Design LLC, we strive to produce some of the most durable and reliable lighting products in the world. However, occasional issues do occur as a result of part-to-part variation, multiple components in the system relying on proper electrical ground connections, and lack of maintenance. Below is a categorical set of troubleshooting and recommended maintenance procedures we have developed over the years that have proven to be successful.
Like any quality tool, maintenance of our flashlights is rarely necessary for the average user. However, for products used routinely, under extreme conditions, or relied upon for weapons use we highly recommend familiarizing yourself with and following the instructions using the tools outlined below:
- Isopropyl Alcohol or a mild degreaser such as a solution of Dawn detergent in warm water
- Silicone based dielectric grease such as Molykote 55 or Super Lube anti-corrosion grease
- DeoxIT Grease L260Cp
- Q-tips or similar and a clean lint-free cloth
- Eyeglass repair kit with cleaner and microfiber cloth
- 400 Grit Sandpaper or Scotch-Brite Pad
- CLP-4 preservative or similar
Remove/Clean/Inspect the following:
Flashlight head (if removable):
-Unscrew the flashlight head from the body and inspect for damage to the threads or center contact spring. Clean aluminum contact surfaces thoroughly using materials from item 4 and a mild degreaser per item 1.
-Remove bezel and carefully clean the front surface of optic or cover lens for reflector using materials from item 5
-Clean external and internal bezel threads using degreaser from item 1 and 4
-Apply a light coat of dielectric grease from item 2 to all O-rings and external threads
Tailcap:
-Unscrew tailcap from body and inspect ground spring for damage.
-Carefully clean inside tailcap using items 1 and 4. Do not remove O-rings unless you are replacing this item
-Apply light coat dielectric grease from item 2 to all O-rings and external threads
Body:
-Clean corresponding inside surface of flashlight body for the head using items 1 and 4 as well as external threads and O-ring. Do not remove the O-ring unless you are replacing this item.
-Clean mating electrical ground surface for tailcap on end of flashlight body using items 1 and 4. This will be the exposed aluminum surface at the end of the threads. Lightly scuff this surface using material from item 6.
– Apply DeoxIT from item 3 to internal body and internal head aluminum contact surfaces. This is an anti-corrosion grease and contains copper conductive particles to promote solid electrical connections
-Apply light coat dielectric grease from item 2 to all O-rings and external threads
Reassemble:
Install a fresh battery or batteries. Screw all parts back together and wipe down exterior aluminum surfaces using item 7 and 4. A few drops will suffice. Check for proper light function per the user instructions available on our website. The maintenance procedure is now complete and resolves most common issues such as performance degradation or flickering when changing modes.
DO NOT:
-DO NOT use WD-40 to clean exterior or interior components. WD-40 is a fantastic product but is primarily a SOLVENT….do not use it!! It will attack and degrade the rubber tailcap boot, pressure switch, O-rings and any plastic material such as the optic or lens cover.
-DO NOT use tools to disassemble or remove any internal items of the flashlight other than the items described above.